Associate, eCommerce Customer Development

Who we are
Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®,and Bonds®. Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.  

Overview

Gildan is seeking a motivated individual to join our eCommerce Customer Development team, specifically focused on Amazon. This role focuses on driving significant business value to our growing eCommerce business.  The successful candidate will work closely with stakeholders across the organization to identify business needs, develop analytical solutions, and translate data-driven insights into actionable business actions aimed at driving profitable growth opportunities. 

Major Responsibilities

• Category expert: For assigned categories, become a thought leader/go-to person for insights on Gildan brands and competitor brands on Amazon.  Utilize market knowledge with data to recommend growth strategies.  Understand where competition is winning, identify and communicate trends affecting consumer behavior and conversion.
• Data Maintenance:  Ensure the accuracy of data in setting up new items on Amazon.  Ensure accuracy of PDP content across assigned categories.  Suggest updates to PDP content based on knowledge of category market dynamics.  Ensure everything shipped is selling – flag suppressions, audit for page breaks, flag imagery needs, remove rogue listings.
• Budget Management:  Assist the Senior Manager with budget management, including tracking, reporting and communication with finance partners.  Make recommendations for promotional trade spend based on knowledge of market.
• Business Acumen and Analysis: Develop a deep understanding of Gildan’s business strategies, objectives, and competitive landscape. Support eCommerce team to leverage data-driven analytics for informed decision-making that drive business outcomes, results, and value. Identify critical business challenges and growth opportunities, using analytics to propose inventive solutions that drive growth, efficiency, cash generation, and profitability.
• Data Analysis: Conduct analyses to identify trends, patterns, and correlations within datasets. Utilize advanced analytical tools and techniques to extract actionable insights from data and support business decision-making. Build visual analytics and dashboards as appropriate.
• Business Problem Solving and Collaboration with Data Science: Develop business cases and frame analytical solutions that address business problems and opportunities. Regularly review and analyze business performance to identify areas for improvement and collaborate with others to implement these solutions effectively.
• Business Communication: Translate data findings into actionable, business-focused actions and effectively communicate decision support narratives. Build strong relationships with business stakeholders to ensure alignment and support for analytical initiatives.
• Cross-Functional Collaboration: Collaborate with teams across the organization, including eCommerce sales leadership, marketing, finance, operations, and product development.
• Continuous Improvement: Stay abreast of industry trends and best practices in analytics and seek opportunities to enhance analytical capabilities and drive innovation.
• Ad Hoc Analysis: Conduct ad hoc analysis as needed to support special projects and initiatives.

Minimum Education/ Experience

Bachelor's degree in business or quantitative field such as  mathematics, economics, data analytics. 4+ years of equivalent work experience can be substituted for Bachelor’s degree.

Specific Skills or Experience Required

• 1+ years work experience
• Strong analytical skills with the ability to analyze complex datasets and derive actionable insights.
• Proficiency with Excel
• Amazon Vendor Central experience is a plus
• Proficiency in analysis tools and business intelligence software such as PowerBI.
• Familiarity with statistical analysis and data visualization techniques.
• Ability to align analytical solutions with business objectives and strategies.

• Strong understanding of retail operations, product lifecycle management, and/or supply chain is a significant plus.

Job Specific Competencies

• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Strong presentation skills and the ability to influence decision-makers.
• Strong problem-solving and critical thinking abilities.
• Ability to synthesize large amounts of data into clear and actionable insights

• Ability to work independently and collaboratively in a fast-paced environment.

Core Competencies

• Data Fluency
• Written/verbal communication and listening
• Strong interpersonal and relationship skills
• Teamwork and collaboration
• Results orientation
• Adaptability

Core Values

Play to Win - We expect to win, working together to drive results. We push ourselves to simplify and innovate. When we fail, learn from it.  We will break with the past when necessary to move forward.

Act Like Owners - We take action. We build relationships across functions so we can see the company holistically and seek out opportunities for improvement.  We’re willing to sacrifice in one area if that leads to our overall success.

Do What’s Right - We behave ethically. We are transparent. We share information about the factors influencing our actions. Our behavior aligns with our values. Our products make the world a better place.

Create Opportunity for All - With success comes opportunity.  Everyone is respected and included.  We provide opportunities for all associates to reach their Full Potential.

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.