Customer Experience Representative I (Temp)

Who we are
Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®,and Bonds®. Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com. 

A Snapshot of Your Day

As a Customer Experience Representative I (Temporary: Seasonal 4month work) at Hanesbrand, your day will be filled with engaging interactions. You'll assist customers with placing orders, sharing promotional offers, and providing accurate information about our iconic brands and products. With a friendly and professional approach, you'll resolve inquiries and concerns across multiple channels, ensuring exceptional service.

How You'll Make an Impact

• Represent Hanesbrands as a brand advocate, upholding our highest ethical standards
• Continuously expand your knowledge of our vast product line, staying up-to-date with training
• Multitask efficiently, managing multiple duties while paying close attention to details
• Provide outstanding customer service, understanding the importance of your role

What You Bring

• High school diploma or equivalent
• Proven customer service experience, preferably in a call center or ecommerce environment
• Ability to type at a minimum of 35 words per minute
• Proficiency in using multiple applications on the Windows operating system
• Excellent communication and problem-solving skills
• Proficiency in English language
• Flexibility to work 9:00 AM-6:00 PM Costa Rica Time after training
• Availability to complete 4-week training, 7:00 AM-4:00 PM Local Time
• Reliable internet meeting minimum speed: Download 100 Mbps, Upload 20 Mbps, Ping <30 MS
• Commitment to Hybrid schedule (3 days remote, 2 days onsite)

Core Values

Play to Win - We expect to win, working together to drive results. We push ourselves to simplify and innovate. When we fail, learn from it. We will break with the past when necessary to move forward.

Act Like Owners - We take action. We build relationships across functions so we can see the company holistically and seek out opportunities for improvement. We're willing to sacrifice in one area if that leads to our overall success.

Do What's Right - We behave ethically. We are transparent. We share information about the factors influencing our actions. Our behavior aligns with our values. Our products make the world a better place.

Create Opportunity for All - With success comes opportunity. Everyone is respected and included. We provide opportunities for all associates to reach their full potential.

Our Commitment to Sustainability

We do what's right. Our actions align with what we strive to do: to improve the lives of people, protect the planet and produce sustainable products. We are transparent with our actions, sharing information about the factors influencing our decisions. We've elevated the things everybody needs to feel comfortable in their everyday activities and in their own skin.

Rewards/Benefits

• Competitive compensation package
• Opportunities for professional growth and development
• Inclusive and supportive work environment
• Commitment to sustainability and ethical practices

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.