Customer Experience Representative I (Temp)

Who we are
Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®,and Bonds®. Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com. 

Overview:
This position engages with customers to place orders, provide order/product information, and facilitate order returns and refunds.  The Customer Experience Representative I is the voice of Hanesbrands to the customer and is responsible for communication in a professional and service focused approach. 

Responsibilities:
1.    Help customers place orders including upselling and sharing special promotional offers over multiple channels (phone, email, chat) in a friendly and kind manner.
2.    Communicates with accurate information promptly with customers about retail store locations, product details, and order inquiries using multiple tools and applications.
3.    After receiving training, resolve customer’s difficulties or complaints in a polite way over various channels.
4.    Continually learn and be knowledgeable about the vast HBI product line during and after training.
5.    Respond to calls, emails, and chats professionally within the contact center guidelines.
6.    Ability to manage multiple duties at the same time while paying attention to details. 
7.    Must be able to handle confidential personal and financial customer information with discretion.
8.    Problem solving and decision-making skills are needed to determine the best possible ways to resolve customer issues with the current toolset and information provided. 
9.    Understand the importance and visibility of the customer service department and always provide great customer service.
10.    Ability to listen to the customer, understand their needs, and represent HBI as an advocate for the brand with highest ethical standards.

Requirements:

• Must have the equivalent of high school diploma or GED.
• Minimum of 1-2 year experience in a customer service environment or equivalent.
• Preferred call center or ecommerce contact center environment.
• Required Written / Spoken English Language Level    

Specific Skills or Experience Required - Required Field:
•    Ability to multi-task and must be able to type a minimum of 35wpm. 
•    Customer experience using multiple applications with Windows operating system. 
•    Ability to communicate professionally with customers.

Core Competencies:
•    Written/verbal communication and listening.
•    Strong interpersonal and relationship skills
•    Teamwork and collaboration
•    Results orientation
•    Adaptability

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.