Customer Support Analyst

HanesBrands Inc. is a global company with more than 48,000 associates in 30 countries, all working together to create the world’s best apparel to include iconic brands such as Champion, Hanes, Bali, Bonds, and many more. We offer enormous opportunities for creative thinkers, for people with a passion for consumers, and for people who think like business owners. We’re building a truly inclusive culture, where people of different backgrounds, races, cultures and experiences come together to make us stronger. We are a sustainable company committed to making a positive difference in our communities around the world.

Provides application and infrastructure support to Hanesbrands Inc. associates based in manufacturing and distribution locations. The incumbent is usually located at a facility but may support multiple business functions across multiple locations or countries/regions.

RESPONSIBLITIES:

1.Provides support for all applications in their location(s). Understands the business processes associated with the application and knows what IT or business associate can help resolve the problem.

2. Works closely with IT global application support teams to document and resolve support issues.

3. Provides support for all desktop users including problem assessment and resolution. Defines the problem and is capable of using different approaches to solve problems.

4. Prepares written detail plans for junior team members for infrastructure services and applications implementation projects. Must assist with hardware/software installations.

5. Participates in the planning and execution of the migration to new software and hardware, such as new operating systems and upgraded equipment.

REQUIREMENTS:

· Bachelor's degree in computer science, information technology, or a relevant field and a minimum of four years work experience.

· Experience with at least a programming language (Visual Basic or C# preferred)

· Experience with at least a database engine (Microsoft SQL Server preferred)

· Intermediate English Level

· Good communication, interpersonal, and presentation skills

· Demonstrates ability to provide excellent customer service and to form strong working partnerships within IT and within the business community.

· Ability to work with multiple projects at same time

Join us in building a better working world. If you can meet the criteria above, please contact us as soon as posible.